Refund policy
Welcome to FiltergoodShop! We strive to ensure your complete satisfaction with our water and refrigerator filters. If you are not entirely satisfied with your purchase, our return and refund policy is here to help.
Returns
If for any reason you are not satisfied with your product and order, we offer a return process. Please review our return policy below for detailed information.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Eligibility for Returns
Returned within 30 days of the original purchase date.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging
and in the same condition as when you received it.
Proof of purchase (e.g., receipt or order confirmation) is required for all returns.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
To initiate a return, please get in touch with us via email at info@filtergood.shop or phone at
+1(585)282-6875
. We will provide a pre-paid return shipping label to send back your item(s). All return shipping is free.
Refunds :
Eligibility for Refunds:
Approved returns will be refunded to your original payment method.
Shipping costs are non-refundable unless the return is due to our error (e.g., defective or wrong item received).
Upon receiving and inspecting your return, we will email you to confirm that we have received your item. Subsequently, we will inform you about the approval or rejection of your refund. If your refund is approved, the credit will be processed and automatically applied to your credit card or original payment method within a specified number of days.
It may take up to 10 days for this refund to appear in your account.
Late or Missing Refunds :
If you have not received your refund yet, please begin by checking your bank account again. Afterward, contact your credit card company, as there may be a delay before the refund is officially posted. Additionally, get in touch with your bank, as processing time may be required before the refund is visible. If you have completed these steps and still have not received your refund, please don't hesitate to contact us at info@filtergood.shop
Exchanges :
We only replace items if they are defective or damaged. Should you need to exchange your product for the same item, if you receive the wrong item so that we can evaluate the issue and make it right, kindly send us an email at info@filtergood.shop
Refund Processing Time:
Refunds are typically processed within 5-7 business days after the returned item is inspected and approved.
It may take up to 10 days for this refund to appear in your account.
If more than 10 business days have passed since we approved your return, please contact us at info@filtergood.shop
Partial Refunds:
In some cases, only partial refunds are granted (e.g., if the item is returned damaged or missing parts not due to our error).
For any questions regarding our return policy, please contact us at: info@filtergood.shop
Ship Returns To: 3038SW 42nd st, Fort Lauderdale, Florida, 33312, United States
Customer Support:
Phone: +1(585)282-6875
Email: info@filtergood.shop